Because only YOU hold the key (your secret phrase) to your Sylo Smart Wallet account, we cannot access your account for you if you lose it.
This is why it is so important to keep your secret phrase in a safe place.
If you lose your secret phrase, you will permanently lose access to your account and all associated data. In order to continue using Sylo, you will have to create a new account and re-add your contacts.
Watch this video to learn how to back up your secret phrase now > https://youtu.be/4a8kHDBvECI