Sylo Account

How do I create an account?
To create a Sylo account, follow these steps: Click on the ‘Create account’ button. Take a photo or choose one from your device to use as an avatar. (...
Wed, 5 Feb, 2020 at 4:37 PM
Why do I need a secret phrase?
Your secret phrase is needed to log in to your account. If you lose your secret phrase, you will lose access to your account and to all associated data per...
Thu, 12 Sep, 2019 at 3:13 PM
How do I update my profile?
Please go to your ‘Profile’ page by tapping on the icon at the bottom right of your app’s main screen (this is the screen that displays your chosen avata...
Wed, 12 Feb, 2020 at 10:34 AM
How do I view my wallet address?
To view your wallet address, go to your ‘Wallet’ page by selecting the wallet icon at the bottom of your Sylo app’s home screen.  Click on ‘Unlock Wallet’ ...
Thu, 12 Sep, 2019 at 4:57 PM
How do I reset my pin?
Your PIN will be automatically reset every time you log in to your account, for security reasons.  To reset your PIN manually, please tap on the ‘Profil...
Thu, 12 Sep, 2019 at 3:47 PM
How to report a bug/issue?
You can report a bug/issue by sending us an email at support@sylo.io or using the in-app support function. To do this, follow these steps: Go to th...
Wed, 12 Feb, 2020 at 10:35 AM
How do I log in to Sylo?
One you’ve installed the app and set up your account, you don’t need to log in to the app every time. However, if you happen to become logged out, please f...
Thu, 12 Sep, 2019 at 3:25 PM
How do I enable biometric authentication?
To turn on biometric authentication for Sylo, first click on the ‘Profile’ icon at the bottom of the app’s main screen. Next tap on ‘Security Settings...
Tue, 11 Feb, 2020 at 12:38 PM
How do I turn on dark mode?
To turn on dark mode, first go to the ‘Profile’ page. You can do this by selecting the far right icon at the bottom of your Sylo home screen.  Next, tap o...
Wed, 12 Feb, 2020 at 11:10 AM
How can I back up my secret phrase?
Backing up your secret phrase is really important. To do this, follow these steps: Select the ‘Profile’ icon at the bottom right of the app’s main scre...
Wed, 12 Feb, 2020 at 10:36 AM