General

What is a Smart Wallet?
The Sylo Smart Wallet is the first of its kind in the world. A Smart Wallet enables users to create and monetise digital assets, transact with cryptocurren...
Thu, 12 Sep, 2019 at 3:16 PM
What encryption does Sylo use?
Sylo uses an open-source system named the Signal Protocol to encrypt your communications. This is a non-federated cryptographic protocol that can be used to...
Fri, 20 Sep, 2019 at 4:51 PM
What is a crypto wallet?
Your crypto wallet is a place for storing cryptocurrency tokens. Luckily for you - we have a supercharged hub for crypto wallets right here in the app - it’...
Thu, 12 Sep, 2019 at 3:18 PM
What happens if I lose my secret phrase?
Because only YOU hold the key to your account on Sylo, we cannot access your account for you if you lose your secret phrase. This is why it is so import...
Thu, 12 Sep, 2019 at 3:48 PM
What happens if I’ve forgotten my pin?
Please remember that the Sylo team does not have access to your account or data, so we can’t recover your pin, secret phrase or account for you.  If you’...
Thu, 12 Sep, 2019 at 3:49 PM
Why don't I need a password to log in to Sylo?
Sylo doesn’t use traditional passwords for login because we don’t store your information.  Instead, Sylo generates a Secret Phrase [read more: Why do I ne...
Fri, 11 Sep, 2020 at 1:33 PM
Can I log into multiple devices?
Yes! To do that, download Sylo app and get your secret phase ready. You’ll need it to login into your Sylo account.
Thu, 12 Sep, 2019 at 3:56 PM
What is Oly?
Oly is your online assistant in Sylo. He’ll be guiding you through the app and answering your questions. He’s not so smart yet, but he’s catching up quickl...
Wed, 12 Feb, 2020 at 10:43 AM