What is a Smart Wallet?
The Sylo Smart Wallet is the first of its kind in the world. A Smart Wallet enables users to create and monetise digital assets, transact with cryptocurren...
Thu, 12 Sep, 2019 at 3:16 PM
What encryption does Sylo use?
Sylo uses an open-source system named the Signal Protocol to encrypt your communications. This is a non-federated cryptographic protocol that can be used to...
Mon, 19 Apr, 2021 at 11:15 AM
What is a crypto wallet?
Your crypto wallet is a place for storing cryptocurrency tokens. Luckily for you - we have a supercharged hub for crypto wallets right here in the app - it’...
Thu, 12 Sep, 2019 at 3:18 PM
What happens if I lose my secret phrase?
Because only YOU hold the key (your secret phrase) to your Sylo Smart Wallet account, we cannot access your account for you if you lose it. This is why ...
Mon, 19 Apr, 2021 at 11:17 AM
What happens if I’ve forgotten my pin?
Please remember that the Sylo team does not have access to your account or data, so we can’t recover your pin, secret phrase or account for you.  If yo...
Mon, 19 Apr, 2021 at 11:18 AM
Why don't I need a password to log in to Sylo?
Sylo doesn’t use traditional passwords for login because we don’t store your information.  Instead, Sylo generates a Secret Phrase [read more: Why do I n...
Mon, 19 Apr, 2021 at 11:21 AM
Can I log into multiple devices?
Yes! To do that, download Sylo app and get your secret phase ready. You’ll need it to login into your Sylo account.
Thu, 12 Sep, 2019 at 3:56 PM
Why is it safe to store your crypto in the Sylo Smart Wallet?
The Sylo Smart Wallet is non-custodial, which means that users' funds are stored on the blockchain. As long as you have your secret phrase/private key,...
Mon, 19 Apr, 2021 at 11:23 AM